TM
Tshepang M
1 reviews | Active since Feb 2017
03 Feb 2017, 14:31
iPhone 6s
<p>I bought an Iphone 6 s in December 2015 on Contract, in December 2016 my Phone when I switch it on, it displasys that apple, it stucks there, cannot be pressed, I took it to MTN where I bought it on the 28/12/2016, by the Time it was still under Warrant, at the Shop they said I must remove the Sim Card Tray, It was brought back in January to put back the Sim Card Tray. They called Me saying the Phone cannot be repaired cause its no longer under Warrant, I told them that by Time I took it to the Store it was still under Warrant, they said I must go and explain that to the Shop, I went to Shop and explained . but it was brought back unrepaired.</p>
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MTN South Africa's replyOfficial
07 Feb 2017, 15:34Good day Tshepang,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As per our telephonic conversation, please note that I have sent through an urgent escalation of your query to the Mthatha plaza store management and I have also requested them to contact you on your cellphone to resolve the matter fully.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply07 Feb 2017, 15:34
Official
Good day Tshepang,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As per our telephonic conversation, please note that I have sent through an urgent escalation of your query to the Mthatha plaza store management and I have also requested them to contact you on your cellphone to resolve the matter fully.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,