PL
Pienaar L

1 reviews | Active since Sept 2013

24 Jul 2015, 15:53

Iphone 6 Screen Repair after battery qoute

My Iphone 6 was bought at the beginning of January on Contract.(So still under warranty from MTN side)<br> After my phone being taken in for a BATTERY Repair, that is still under warranty. They charge me R 6000.00 for a new LCD screen without wanting to repair the battery? and then my screen wasn't cracked in the first place. How would you explain this. Following your Contract (MTN) that states i have a warranty on the phone you want to charge me for wanting it fixed? I would like your reply on how this is possible after signing a contract that i have the warranty on the phone.

0
Replies (1)
MTN South Africa
MTN South Africa's reply04 Aug 2015, 13:45
Official
Hello Paainer,

Thank you for taking time to raise your concerns with MTN.

Please be advised that your query has been transferred to the relevant functional unit for resolution.

Warm regards,
Makhanani
MTN Service Provider
REQ:***