iPhone 5SE
I am very disappointed in MTN. As soon as my contracts have expired I will move to another service provider.
I got an iPhone SE 128g. The phone was 4 months old and was faulty. Sent it back and was told I should get a new phone. I handed the phone in October and being a rep I had to take a new contract due to them taking so long. Now they say they don’t have stock but they can give me an iPhone 32g but contract won’t change and will stay at the same price. A 128g is more expensive so why don’t they change the price on the contract? Obviously I refused this as a replacement. So on the end of the day I am paying for a phone I don’t have each month and I have had to go at an extra expense and take another contract for a phone! Very unfair and very bad service as far as I am concerned.
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MTN South Africa's replyOfficial
11 Jan 2018, 12:33Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to midlands Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply11 Jan 2018, 12:33
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to midlands Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,