1 reviews | Active since Feb 2015
iphone 5s 16g space grey
I have the same complaint as the person who posted in January this year. No iphone 5S 16G Space Grey. I have been due to upgrade since November 2014. I have visited and called and left my details at Chilli Lane in Sunninghill, Rosebank Mall, Norwood, Melrose Arch. Only Chilli Lane and Melrose Arch have taken the time to call me back, but still with no stock. Today I called MTN information from my mobile, 5 times, as each time I was either cut off on being transferred, or cut off once I had been transferred, or tne call simply 'died' while talking to a consultant or holding on ... In my frustration I visited Vodacom yesterday who have an iphone 5S 16G Space Grey available ... I am tempted to port my number across ... Very disappointed in MTN
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***