IPHONE 15 (NEW) FAULTY - MTN SHOWS NO INTENTION TO REPLACE

Dear MTN Customer Support,

I am writing to express my dissatisfaction and concern regarding a significant issue with my recent online purchased, iPhone 15 which I acquired from your online store on 23 October 2023.

The device has been experiencing persistent restarts every 10 minutes while in charging mode. This issue began a few days shortly after the initial setup and has persisted despite following all recommended troubleshooting steps outlined on Apple.com

This malfunction severely hinders the usability of the device, rendering it unreliable and disruptive, especially during critical usage moments. It is unacceptable for a newly purchased product to exhibit such a fundamental flaw.

I have tried charging the device with different power outlets and chargers to rule out external factors. I have reset the device to factory settings, as advised in the troubleshooting section. I have ensured that the device's software is updated to the latest version. None of these actions have resolved the issue.

I have contacted your customer service care line but have yet to be successful. I either get placed on hold or transferred and then cut off. I have spoken to an agent who promised to send a reference number, but to no avail. Also, I have visited your Canal Walk Store, and the sales agent informed me that the customer care line is useless and that they cannot do anything regarding the phone as I purchased it online.

Given the nature and severity of this issue, I request a replacement or a full refund as per your product warranty and return policy.

I had high expectations for the iPhone 15, given your company’s reputation for quality and customer satisfaction. However, this experience has been disappointing and inconvenient. I hope for a swift and effective resolution to this matter.

I look forward to your prompt response and resolution to this issue.