*******ion /***** of poor quality MTN modems and poor customer service

I have bought two modems from MTN and MYN has the worst quality of modems . It’s either the battery or it doesn’t switch on. The recent encounter was in April at MTN Cresta- I bought a new modem that I was told its quality after I told them of my first experience of how bad their modems are then before even a month ended the modem didn’t want to switch on . I brought it back to the shop and the customer service was awful. They were blaming me for their poor manicuring when it comes to modems and didn’t take responsibility. They then took the modem for repairs on the 12/05/25 , told me it’s gonna take up to 2 weeks to return . On the 21/05/25 I got a message that the repairs were done and I should give it 3-4 days to arrive at the store which I did then 5 days later I got to the store and was told it hasn’t arrived, they will call me. Two weeks passed without hearing from them then I took it upon myself to call the store - again useless customer service where I was told I have to be the one calling the repair store and that they haven’t received the modem back . I called trying to speak to the store manager and he/ she was always avoiding me - either in the bathroom or on break. I leafy my number and name and no one has gotten back to me . I called repairs and was informed that the modem was received at MTN cresta mall on the same date I got the message . Until now I haven’t gotten my modem back or refunded or gotten a new one . MTN is this how you treat your customers cz this is *****/ *******ion??? I will be terminating all my contracts with MTN and will post this ******* behaviour on social media .