1 reviews | Active since Apr 2013
invoicing your way
Good day acc A*** is disconnected after I received a invoice stating nothing is owed when enquiring about why the line is disconnected received a open item report and no explanation as to the invoice and in the same query I wanted to know why for the past 7 moths I was charged R299 instead of R289 as per contract agreement on this I received a message saying that MTN had a tariff increase, first off your tariff increase is yours my contract is my contract you f... up with your invoices know my line disconnected and you give a ****ty explanation of a tariff increase so if you intend on charging R500 tomorrow we must accept a contract is for that amount not only till you ****in decide it must go up and explain why the **** I received a invoice stating 1 thing and then it is not so <br> <br> <br>
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that if you have received an invoice with a Zero balance it means there was a printing error, your invoices are R299 every month.
Please be advised that according to the subscriber agreement form you signed, MTN has a right to review Service fees as the need arises.
We trust you will find the above in order.
Kind Regards
Itumeleng
REQ:***
Best regards,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that if you have received an invoice with a Zero balance it means there was a printing error, your invoices are R299 every month.
Please be advised that according to the subscriber agreement form you signed, MTN has a right to review Service fees as the need arises.
We trust you will find the above in order.
Kind Regards
Itumeleng
REQ:***
Best regards,