CP
Cherise P
1 reviews | Active since Jan 2014
16 Feb 2015, 14:47
Invoices incorrect
We are a company and I am very frustrated with MTN. We've been forced to deal directly with MTN due to Nashua closing down. They debited our account, but now are providing us with invoices that are incorrect and not sorting out the problem. The invoice summary reflects the right amount, but invoices do not tie up. I have even sent the accounts department an example of the invoice I need and still they continue to sending me the wrong thing. How can you debit my account for R1000, and send me an invoice for R46? <br> I need this matter resolved within the next day. <br> Honestly considering moving from MTN to another service provider.
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MTN South Africa's replyOfficial
25 Feb 2015, 15:54Hello Ped01,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us
Thank you.
Kagiso
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us
Thank you.
Kagiso
Best regards,
MTN South Africa's reply25 Feb 2015, 15:54
Official
Hello Ped01,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us
Thank you.
Kagiso
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us
Thank you.
Kagiso
Best regards,