1 reviews | Active since Dec 2011
Invoiced incorrectly, no feedback
MTN has invoiced me incorrectly for a number of months as they never loaded my internet bundle nor my sms bundle. I was charged out of bundle rates for a few months and I was charged for all my sms's where I was not supposed to. I have called them a number of times, and I have 7 reference numbers. I have spoken to people at the executive office. I have spoken to supervisors.. They gave me a credit of R1376.00 which is a joke. I keep on phoning and not one person came back to me or not one email was received on how they got to this ridiculous amount of credit. It is disappointing that a company of this size, and being a customer of MTN for more than 15 years can offer such bad service.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per the billing department they have validated the usage for the data charges they have subtracted the 1GB that you have not received from the charges, the data used is more than the 1GB received.
Please note that you have been credited with the service fee for both SMS and data bundle due to the fact that you have not been allocated with the service. On invoices that was validated you have used over the allocated bundle. You were credited with the service fee only. This is for invoices 2015-02-13 to 2015-07-13.
Kind Regards,
Aice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per the billing department they have validated the usage for the data charges they have subtracted the 1GB that you have not received from the charges, the data used is more than the 1GB received.
Please note that you have been credited with the service fee for both SMS and data bundle due to the fact that you have not been allocated with the service. On invoices that was validated you have used over the allocated bundle. You were credited with the service fee only. This is for invoices 2015-02-13 to 2015-07-13.
Kind Regards,
Aice van der Merwe
***
Best regards,