Invoice number I*** Billing account BA***

Dear MTN

Please note, My sales agent who assisted me Muhammad Osman . Told me I will be getting an uncapped deal up to 300 mbps. In my area he promised an average of 80mbps already quarter of what was offered . Now I am seeing it is a 500gb deal (Not uncapped) , and a 10mbps (not the 300mbps line he told us about).

When I did a speed test, I received a 0.28mpbs download around 1.28 upload

I also have a Zoom fibre uncapped deal which reaches to 15mpbs download and 17mbps . This is on a 20mbps line deal. Yet Mr Osman promised my area to have 80mbps

The lady who contacted me from Mondi , called my son and my son gave them my work number as I cannot use my phone at work . Please contact me on ***. If, and only if, you cannot get a hold of me , then contact me on my cell ***

I am utterly disappointed in the service received. This is a true case of how sales agents will stoop to any level to win the deal.

Yet I have my other fibre connection, I decided to take on this deal. Turns out it does not beat the speed nor does it even match. It comes way below my phone data speed

This is terrible

My apologies for such a rude post. Although I am NOT prepared to pay R463 for 600mbs used. My son said the person from Mondi could not help him as he was not the account holder. Although that lady said there will be NO charges for cancellation as we only got connected this past Saturday.