MM
Mayendran M
1 reviews | Active since Jan 2018
17 Jan 2018, 16:11
Invoice issue with MTN
The service I received from MTN over the past week and a half has been less then sub-standard. I have been battling with the utterly poor service from their call centre agents, "supervisors" and "customer care" just to get my invoice for January. Rather then call me to provide an update around my issue, as a customer I am chasing after them? when did the customer no longer matter to them? Amazingly my debit order for the month has already been set and yet they cannot provide me with an invoice. So how was the debit order generated. Each time I call in I am given a poor excuse and one department blames the other. If you think that is the worst of it, try engaging with a "supervisor" assurances will be given that they will contact you with feedback - still waiting. After several calls I eventually got an "invoice" which looks like something someone printed at home. So now I am still waiting and this issue is costing me money....
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Replies (2)
MTN South Africa's replyOfficial
19 Jan 2018, 22:59Thank you for your post.
We sincere apologized for any inconvenience incurred.
With MTN Active, you can manage your complete cell phone account online, quickly and easily. You can update your personal information, change your bank details and view your itemized billing at the click of a mouse. Please use the following link to gain access to MTN Active: https://mycontract.mtn.co.za/landing/registration/register.htm
You will need to register an online pin with the cellphone number on the account by dialing *** and follow the voice prompts. If you do encounter any problems, please contact our MTN Active Helpdesk on 1761 from your cellphone.
You can download the MyMTN app to check the invoice's as well.
Kind Regards,
Alice van der Mere
Complaints Analyst
Best regards,
MTN South Africa's reply19 Jan 2018, 22:59
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
With MTN Active, you can manage your complete cell phone account online, quickly and easily. You can update your personal information, change your bank details and view your itemized billing at the click of a mouse. Please use the following link to gain access to MTN Active: https://mycontract.mtn.co.za/landing/registration/register.htm
You will need to register an online pin with the cellphone number on the account by dialing *** and follow the voice prompts. If you do encounter any problems, please contact our MTN Active Helpdesk on 1761 from your cellphone.
You can download the MyMTN app to check the invoice's as well.
Kind Regards,
Alice van der Mere
Complaints Analyst
Best regards,
MM
Mayendran M's updateReviewer Update
22 Jan 2018, 09:30The response provided does not acknowledge the poor level for service provided, the resolution provided doe not resolve the issue as I required the tax invoice with an invoice number to submit a claim. The invoices on the MTN active site you are directing to do not have the information required. his would have been understood if anyone at MTN bothered to contact me rather then sending me system generic responses....
MM
Mayendran M's update22 Jan 2018, 09:30
Reviewer Update
The response provided does not acknowledge the poor level for service provided, the resolution provided doe not resolve the issue as I required the tax invoice with an invoice number to submit a claim. The invoices on the MTN active site you are directing to do not have the information required. his would have been understood if anyone at MTN bothered to contact me rather then sending me system generic responses....