TM
Tlotli M
1 reviews | Active since Sept 2017
01 Sept 2017, 07:00
Invoice does not match contract
I have a contract with mtn of R349 for 24 months. My contract included a promotion for the first 12 months which ended end of July 2017. However, for August my account was billed for R769 which included GB I never requested. I have raised a query twice with Mtn from 18 August 2017, to resolve this before deduction date. I even put in a complaint. I'm infomed that my queries has been resolved, however, R769 was deducted from my account. As a first time customer of this network, I'm very disappointed in Mtn
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
07 Sept 2017, 10:21Dear Tlotli ,
Thank you for taking the time to communicate to us why our service did not meet your expectations.
Kindly note our records indicate this matter has been addressed and resolved as per reference ***
We can confirm that the bundle has been removed and your account has been credit accordingly.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply07 Sept 2017, 10:21
Official
Dear Tlotli ,
Thank you for taking the time to communicate to us why our service did not meet your expectations.
Kindly note our records indicate this matter has been addressed and resolved as per reference ***
We can confirm that the bundle has been removed and your account has been credit accordingly.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,