Invoice Dispute

I upgraded my Contract towards the End of July 2019, When I received my invoice I noted that there was a service that was suppose tio have been cancelled but did not happen.

I have since had back and forth calls with MTN to get this resolved and still no luck. I escalated to ICASA who stated this was resolved and I rep**** to their email advising it still has not but no response from then.

I had just gotten off call with MTN and again the customer service can see there is an error but it still has not been fixed. My line has been cut twice in this period for non payment of an amount MTN should have corrected but in my eyes are refusing to and I have no resolution.

My latest ticket raised is ***. I hope MTN or ICASA has the decency to look into this matter once more and resolve.

Very poor to no service at all.