1 reviews | Active since Sept 2014
Good day <br> <br> I upgrade my cell phone contract to a laptop in the end last year/beginning of this year. My monthly instalments should have then been R274.00 +-, which I mostly paid R300.00 pm.<br> <br> My cell phone number has now been cut a month ago due to the fact that I owe R2 000 and something. I tried to call into mtn after 5 as this is the only time I was available but their call centre was closed. What kind of service provider closes at 5?????<br> <br> I then email all my proof of payment to their customer care email 14 Aug 2015, only to receive a response on the 28 Aug 2015 with my statement, which I could have generated myself. I have then emailed numerous times question the R2 000 something invoice, asking them to explain how this amount came about. NO ANSWER!<br> <br> I have been with MTN ever since I could afford to pay for my own cell contract (+- 8/9 years) and I find this ridicules!<br> If this is not resolved I will have to move my services to a more efficient network provider. <br>
Best regards,
Best regards,
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