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1 reviews | Active since Jul 2016

25 Jul 2016, 08:45

Invoice

<p>Before mtn took over i was with Altech autopage. I then upgraded to a new phone which was the samsung a5. I then capped the bill to 0 as i did not want to exceed my limit. They gladly did this for me and bill was always around R380 every month. Mtn took over and then did not apply this. First 2/3 months bill was high. This was not informed to me. I then contacted mtn to capp my account to 0. July's bill came and still not done. I want answers and if this is the case that my account was capped by autopage, i want a refund for every months transactions. I will take this further</p>

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MTN South Africa
MTN South Africa's replyOfficial
25 Jul 2016, 09:52

Good Day Jean Crous,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. According to our records the cellphone number added to this post belongs to someone else. We need your ID, MTN account number or Cellphone number in question in order to assist you. Please provide us with those details.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards,
Itumeleng
REQ:***

Best regards,

MTN South Africa
MTN South Africa's reply25 Jul 2016, 09:52
Official

Good Day Jean Crous,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. According to our records the cellphone number added to this post belongs to someone else. We need your ID, MTN account number or Cellphone number in question in order to assist you. Please provide us with those details.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards,
Itumeleng
REQ:***

Best regards,

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MTN South Africa
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