YM
Yvonne M
1 reviews | Active since Oct 2015
09 Oct 2015, 04:09
Investigations
On the 16.09.2015, Mtn debited about R1300 from my bank account yet my contract is only R372.Since that day I have bee advising Mtn to correct the matter but they are not. On the 7.10.2015, I even received a message that I am now owing them aboutR2800 which I need to pay to avoid service suspension. I have advised Mtn that I only have one contract with them and not 3. This matter has been going on for almost a month and I believe that it is not treated as an urgent one yet its affecting my finances.I have different reference numbers on this matter.I am now living on fear as I do not know what to expect rergarding this matter. i always ask myself how this was done, 2 contracts?
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MTN South Africa's replyOfficial
09 Oct 2015, 15:30Hello PYZ,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that the additional lines have been deactivated. Please bear with us as a journal will be processed for the debits billed since inception.
We have also put an exclusion on your line to avoid any suspension.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that the additional lines have been deactivated. Please bear with us as a journal will be processed for the debits billed since inception.
We have also put an exclusion on your line to avoid any suspension.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply09 Oct 2015, 15:30
Official
Hello PYZ,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that the additional lines have been deactivated. Please bear with us as a journal will be processed for the debits billed since inception.
We have also put an exclusion on your line to avoid any suspension.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that the additional lines have been deactivated. Please bear with us as a journal will be processed for the debits billed since inception.
We have also put an exclusion on your line to avoid any suspension.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,