Invest in Customer Care

In today's world Customer Care is the #1 differentiator which makes customers stay. In fact, it's such a big driver that we are willing to pay slightly more if service is EXCELLENT. With that being said you must know that the only reason why we stay with you is because we are binded by our contracts. <br> <br> It appears as though your organization has used this obligation to ensure low investment in Customer Care. Not only are your Customer care channels pathetic they are non empathetic and their delays causes heightened frustrations and added inconvenience. For some Hello Peter is the fastest way to have a matter resolved with you its appears to be the only channel who can get some relevant feedback albeit delayed. <br> <br> One of many things is not going right and I implore you to look at it and rectify what is making you fall short ,loose customers and infuriate us.<br> <br> - Inefficient Resource planning<br> - Ill management<br> - Low staff Moral<br> - Staff retention<br> - Monitoring SLA's<br> - Grass roots understanding, etc<br> <br> Hope this is escalated correctly and some thought given to it when you happen to read it around Christmas this year.