mS
marcelle S
1 reviews | Active since Apr 2015
03 Dec 2018, 11:39
Invalid/*****ulant Debit Order
On 01/12/2018 an amount of R3246.00 was taken off my Cheque account. I have never had a MTN contract so really am not sure where you got my banking details from, or approval to deduct money from my account. please fix this immidiately or my next step will be to report you for *****. i have tried to contact customer service, head office as well as the accounts department. there is no answer and i will not spend hours in a day so you can fix your problems.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
03 Dec 2018, 11:57 Thank you for your post. We sincere apologized for any inconvenience incurred. Thank you for your time online. MTN account A*** has been opened in your name with the ID number, 2 cell numbers was added to the account. We have cancelled the dedit order on ther account and suspened both lines. Please assist me with the affidavit and ID copy. The request will be send to the ***** department to investigate. After investigation ***** will then place a journal credit to the account and contract will be cancelled. My email address *** Kind Regards, Alice van der Merwe Complaints Analyst
Best regards,
MTN South Africa's reply03 Dec 2018, 11:57
Official
Thank you for your post. We sincere apologized for any inconvenience incurred. Thank you for your time online. MTN account A*** has been opened in your name with the ID number, 2 cell numbers was added to the account. We have cancelled the dedit order on ther account and suspened both lines. Please assist me with the affidavit and ID copy. The request will be send to the ***** department to investigate. After investigation ***** will then place a journal credit to the account and contract will be cancelled. My email address *** Kind Regards, Alice van der Merwe Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
03 Dec 2018, 12:33Thank you for your letter, the letter need to be stamped by a police station, once done please resend to me.
Kind Regards,
Alice
Kind Regards,
Alice
Best regards,
MTN South Africa's reply03 Dec 2018, 12:33
Official
Thank you for your letter, the letter need to be stamped by a police station, once done please resend to me.
Kind Regards,
Alice
Kind Regards,
Alice
Best regards,
MTN South Africa's replyOfficial
21 Dec 2018, 18:48Thank you for your patience.
***** has finalized, accounr closed, journal placed on the account an balance cleared.
Kind Regards,
Alice van der Merwe
***** has finalized, accounr closed, journal placed on the account an balance cleared.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply21 Dec 2018, 18:48
Official
Thank you for your patience.
***** has finalized, accounr closed, journal placed on the account an balance cleared.
Kind Regards,
Alice van der Merwe
***** has finalized, accounr closed, journal placed on the account an balance cleared.
Kind Regards,
Alice van der Merwe
Best regards,