rR
rowlean R
1 reviews | Active since Feb 2015
13 Feb 2015, 20:10
invading privacy
Kubera noor mohomed has taken my personal details using my ricard sim for her own personal reasons due to the fact that she has personal issues with me. She went through my call records, gained access to my identity number and home address and took those details home with her. She has called me several times and texted me. This is totally *******, unprofessional and unacceptable. I really don't think that any employee of mtn should be going through customers personal details just because they can. Digusted !!!
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MTN South Africa's replyOfficial
24 Feb 2015, 16:45Hello privacy,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you
Kagiso
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you
Kagiso
Best regards,
MTN South Africa's reply24 Feb 2015, 16:45
Official
Hello privacy,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you
Kagiso
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you
Kagiso
Best regards,