ST
Sebolelo T
1 reviews | Active since Apr 2012
26 Jul 2015, 14:24
interrupted service by colleagues
Going in for upgrade and whilst we are being helped there were about 5 interruptions and Brena helping other people who arrived after us and leaving before us. Very unprofessional and a lack of respect for person he is assisting and the time consumption. Im really disgusted at how MTN employs people who do not value their customers.
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MTN South Africa's replyOfficial
05 Aug 2015, 14:33Hello MsThari,
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of Brenner. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them with efficient services. We assure you, such problem will not arise again.
This matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of Brenner. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them with efficient services. We assure you, such problem will not arise again.
This matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply05 Aug 2015, 14:33
Official
Hello MsThari,
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of Brenner. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them with efficient services. We assure you, such problem will not arise again.
This matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of Brenner. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them with efficient services. We assure you, such problem will not arise again.
This matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***