KO
Karin O

1 reviews | Active since Jun 2016

27 Jun 2016, 07:57

Internetstick

<p>I received a internetstick from MTN . I were paying every month. There contract say I would have received a statement every month. Which I NEVER received. All of a sudden they take R3000 from my account. We stop the money and no questions were ask. The next month again askR3800 and we reffered the money back to our account. Still not a word from them. The problem is that the stick gave us 2G a month wich were more than enough for our use. We can't understand why now they want R3000 + . In this time we read about the ***** going on at MTN where the take R5000 from a person. They just say they cant give us statement and that we will pay the money. Please help me with this one. I'm not a person who are unfair with paying but this is redicioulous . The people at Mtn headoffice are so rude . Just cut me of while we were still arguing about the situation.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply28 Jun 2016, 06:39
Official


Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that an urgent escalation has been sent to our Billing Division to assist with the breakdown of usage where high amounts were detected.

A call back will be done during the course of today to advise on the outcomes.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.

Best regards,