ND
Nomadlozi D
1 reviews | Active since Feb 2016
19 Feb 2016, 15:09
internet was down on monday and i candt load airt
internet was down on Monday it was horrible , and now i cant load my airtime mmI error whats wrong withy MTN , IM SO ANGRY THINKING OF CHANGING THIS NETWORK <br> AND IM A LOYAL CUSTOMER FOR MTN , FOR YEARS NOW IM DISAPPOINTED
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MTN South Africa's replyOfficial
20 Feb 2016, 16:17Hello Graced,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that MTN did experience problems with the Network, MTN has investigated and did pick up the problem and rectify this. MTN cannot be in control when network problems accrued. They can only resolve this once aware of the problem.
Kind Regards,
Alice van der Merwe
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that MTN did experience problems with the Network, MTN has investigated and did pick up the problem and rectify this. MTN cannot be in control when network problems accrued. They can only resolve this once aware of the problem.
Kind Regards,
Alice van der Merwe
MTN South Africa's reply20 Feb 2016, 16:17
Official
Hello Graced,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that MTN did experience problems with the Network, MTN has investigated and did pick up the problem and rectify this. MTN cannot be in control when network problems accrued. They can only resolve this once aware of the problem.
Kind Regards,
Alice van der Merwe
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that MTN did experience problems with the Network, MTN has investigated and did pick up the problem and rectify this. MTN cannot be in control when network problems accrued. They can only resolve this once aware of the problem.
Kind Regards,
Alice van der Merwe