MP
Monica P
1 reviews | Active since May 2011
29 Jul 2015, 21:57
Internet Virus and popup ads
When opening my email to retrieve my monthly contract invoice and statement there was a LINK that I had to click on to enable me to open these documents. Since I clicked on LINK I have this virus and popup ads. I cannot open any website it says Website not available! I am totally hacked and cannot open any website, my computer is slow and pages just disappear!!!!! Can MTN contact me to have this virus removed!
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Replies (1)
MTN South Africa's replyOfficial
14 Aug 2015, 10:45Hello Mrs Pach,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the technical support management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the technical support management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply14 Aug 2015, 10:45
Official
Hello Mrs Pach,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the technical support management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the technical support management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***