rD
ronelle D
1 reviews | Active since Sept 2015
01 Sept 2015, 13:31
internet usage
good day , yester I logged a complain on helo peter regarding my bill 13/06/2015 due to the internet usage that happen specifically on the 27/05 between 13.00 -15.00. I got response from mtn veronica \According to our records
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MTN South Africa's replyOfficial
02 Sept 2015, 13:26Hello ronellederris,
Thank you for your post.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels. With regards to your query, one of our consultants from data billing have been in contacted with you explaining how the charges were billed.
She also escalated the matter to our legal department to contact you regarding the payment arrangement.
Best regards
Mantoa
REQ:***
Thank you for your post.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels. With regards to your query, one of our consultants from data billing have been in contacted with you explaining how the charges were billed.
She also escalated the matter to our legal department to contact you regarding the payment arrangement.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply02 Sept 2015, 13:26
Official
Hello ronellederris,
Thank you for your post.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels. With regards to your query, one of our consultants from data billing have been in contacted with you explaining how the charges were billed.
She also escalated the matter to our legal department to contact you regarding the payment arrangement.
Best regards
Mantoa
REQ:***
Thank you for your post.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels. With regards to your query, one of our consultants from data billing have been in contacted with you explaining how the charges were billed.
She also escalated the matter to our legal department to contact you regarding the payment arrangement.
Best regards
Mantoa
REQ:***
Best regards,