KO
Karin O
1 reviews | Active since Jun 2016
27 Jun 2016, 08:09
Internet stick
<p>We receiced a internetstick from Mtn in 2014. Since then we paid the debitorder every month. In the contract they stated that I will receive a statement every month wich never happened. Suddenly they took R3000 from our account . we reffered the money back. No questions from their side. Again they try to take this time R3800 that we reffered back again. No questions threw sms or statement received. Suddenly they gave us over to MBD inc. and they tell us we must pay R5800 . The stick were 2G wich were more than enough for our usage at home. They cant give me statements and don't want to listen. put yhe phone down in my ear. Please help us with this because we know about te **** wich was going on in this time</p> <p>Kind regards </p> <p>Karin Olivier</p>
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Replies (2)KO
Karin O's updateReviewer Update
27 Jun 2016, 08:15Sorry this is not a busniss . It is personal but didn't realise I put it on the wrong one. But still I need your help
KO
Karin O's update27 Jun 2016, 08:15
Reviewer Update
Sorry this is not a busniss . It is personal but didn't realise I put it on the wrong one. But still I need your help
MTN South Africa's replyOfficial
28 Jun 2016, 06:32Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our Billing Division to assist with the breakdown of usage where high amounts were detected.
A call back will be done during the course of today to advise on the outcomes.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's reply28 Jun 2016, 06:32
Official
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our Billing Division to assist with the breakdown of usage where high amounts were detected.
A call back will be done during the course of today to advise on the outcomes.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,