IC
Ivan C
1 reviews | Active since Apr 2011
29 Mar 2015, 00:07
Internet slow, kickout
Internet on the Rush hour special very slow pageloads and have to reload failed pages manually. Total disaster with e.g. online auction bid placing as with reloads, bids are placed twice !!<br> <br> Terrible 1st Rush hour experience, before my 50mb was finished, my browser kicked out to the \Your data is finished"page 3x<br> <br> Inferior quality data / connection being dumped on Rush hour to sell cheaply?"""
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
01 Apr 2015, 17:08Hello icey100,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note that we have a fair usage policy in place, this is to manage the data usage by our valued customers. The APN has been throttled and due to this depending on the area that you are in as well as the traffic it may seem as the download have been stopped however this is not true. This is purely due to the base station that you are connecting to the speeds may be considerably slower than normal.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Yahya
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note that we have a fair usage policy in place, this is to manage the data usage by our valued customers. The APN has been throttled and due to this depending on the area that you are in as well as the traffic it may seem as the download have been stopped however this is not true. This is purely due to the base station that you are connecting to the speeds may be considerably slower than normal.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply01 Apr 2015, 17:08
Official
Hello icey100,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note that we have a fair usage policy in place, this is to manage the data usage by our valued customers. The APN has been throttled and due to this depending on the area that you are in as well as the traffic it may seem as the download have been stopped however this is not true. This is purely due to the base station that you are connecting to the speeds may be considerably slower than normal.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Yahya
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note that we have a fair usage policy in place, this is to manage the data usage by our valued customers. The APN has been throttled and due to this depending on the area that you are in as well as the traffic it may seem as the download have been stopped however this is not true. This is purely due to the base station that you are connecting to the speeds may be considerably slower than normal.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Yahya
REQ:***
Best regards,