RA
Riaan A
1 reviews | Active since Oct 2009
27 May 2015, 09:58
Internet Slow and no response
I run my company through MTN Business internet. Every time there is load shedding we have no Internet although we have a genrator, we lose production. Lately we cannot even get hold of any call centre. MTN seems I have huge problems at the moment and I'll need to fins a stable Internet service provider. But we are bound by a contract. Please see if you can get MTN to contact me.
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello Riaan v A,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
Kindly note that our towers are affected by load shedding as we are connected to the main-grid. Most towers having about 4 hours of running time, depending on the amount of network traffic in the area.
We've just forwarded our coverage template to your e-mail address provided in the post, please complete the template and sent it to *** for a request to be logged on your behalf and for a technician to assist you with the problem being experienced.
Due to the industrial action we are facing, some of our customer service channels have been affected.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
Kindly note that our towers are affected by load shedding as we are connected to the main-grid. Most towers having about 4 hours of running time, depending on the amount of network traffic in the area.
We've just forwarded our coverage template to your e-mail address provided in the post, please complete the template and sent it to *** for a request to be logged on your behalf and for a technician to assist you with the problem being experienced.
Due to the industrial action we are facing, some of our customer service channels have been affected.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
MTN South Africa's reply02 May 2023, 21:58
Official
Hello Riaan v A,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
Kindly note that our towers are affected by load shedding as we are connected to the main-grid. Most towers having about 4 hours of running time, depending on the amount of network traffic in the area.
We've just forwarded our coverage template to your e-mail address provided in the post, please complete the template and sent it to *** for a request to be logged on your behalf and for a technician to assist you with the problem being experienced.
Due to the industrial action we are facing, some of our customer service channels have been affected.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
Kindly note that our towers are affected by load shedding as we are connected to the main-grid. Most towers having about 4 hours of running time, depending on the amount of network traffic in the area.
We've just forwarded our coverage template to your e-mail address provided in the post, please complete the template and sent it to *** for a request to be logged on your behalf and for a technician to assist you with the problem being experienced.
Due to the industrial action we are facing, some of our customer service channels have been affected.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser