1 reviews | Active since Mar 2012
Internet settings for Samsung Galaxy S6
Hi,<br> <br> I am unable to load internet settings on my Samsung galaxy S6. I called the call centre (first time) and I used the automatic reply instructions and dialled *123#. I received the settings and app**** them but I still could not access the internet. So I called the call centre again and chose the option to speak to a consultant. The consultant said that she was unable to help me and said I should call the data support department at ***. I called the number and it took me back to the 173 menu. I asked for a consultant again and she said that she will transfer me to the data support department. However I got an automatic reply saying that the number is incorrect and it automatically disconnected. I call again (fourth time) and explain my story, I am transferred to another consultant who grudgingly gives me the settings. I save the settings and restart my phone as directed but I am still unable to access the internet. I go back to the settings and my the phone has not accepted the settings and keeps going back to the MTN Data access point name. I am assuming that there is something wrong in the settings I was given. Please urgently assist.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
