AM
Anisha M

1 reviews | Active since Jul 2014

15 Apr 2016, 20:02

Internet Services Pathetic

I have been using MTN services for such a long time and have never had any issues till beginning of this year. I would by 100 megabytes of data and within a few minutes it would all be gone. Phoned to find out what could be the problem, I was told that its internet usage. I then deactivated everything including whatsapp and it got even worse. phoning MTN was a waste of my time because nobody could explain what was wrong. The reason l got was its my internet that is consuming my data. on one day l recharged with close to R 500 because l needed to use the internet, and this didn't even last me the whole day. I mean come on, how much of internet can l use for that much. the technicians at MTN could only tell me that l need to log an enquiry so they can send me the sites that are consuming the data. I have since stopped purchasing airtime, data buddles, but what's the point of then having a phone if l cant use it? Just yesterday (14/04/16) I received my monthly data of 300 mb, today is the 15th and its finished. what the hell? Just earlier this month, MTN called to say l am due for an upgrade, really? For what?

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Apr 2016, 15:58
Official
Hello Aniemams,

Thank you for your post.

On the system it shows that the data was used on internet connections.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Thabelo
REQ:***

Best regards,