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Elize H

1 reviews | Active since Oct 2017

02 Jan 2018, 14:56

Internet out of order

This is the second time I have the same problem. My internet has not been working for days now. The first time I called them directly to sort this matter out. The call center consultant confirmed my theory and said that MTN are deliberately throttling their clients to such an extent that the internet is rendered useless as to force them to cancel their contracts as this specific contract is not valid anymore. I have been their loyal customer for over 5 years now. Instead of offering me a better deal, this is what they've done. They rectified it after a week. Now, I have the same problem yet again. This time I will not sort it out quietly. It is absolutely disgusting how they treat their long term customers. They offer deals to new customers 10 times better than the service I have, sorry had up until a few days ago, rather than keep their existing clients happy. What MTN are doing is disgraceful, they should be ashamed.

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EH
Elize H's update03 Jan 2018, 11:07
Reviewer Update
You dont understand. It is not working at all for days now. And 256... Whatever you say. I am aware of the cap after 3Gigs. But it is practically useless, 256 should still work. Pls read the email properly. My internet is completely down! And respond to ALL my issues, not just the one where you can read terms and conditions off a piece of paper. I will make it public knowledge that MTN is deliberately throttling their clients beyond limit of 256. And I wasn't born yesterday. I've had this contract a long time. It's never been this slow. It gets worse every year. Instead of offering me an upgrade you throttle the **** out of my connection. Get someone who's not a trained parrot to assist me pls.