WP
Wessel P
1 reviews | Active since Sept 2009
04 May 2017, 06:35
Internet off
<p>I drove to work today and my internet was off. I drive 72 km from Pretoria to Johannesburg. I have over 3GB of data on my phone. When I got to the office, the internet was STILL off. I tried calling MTN. But got disconnected. Tried 3 times to call. But got disconnected all 3 times. One cannot complain about the service at MTN. Because there is none. I am so tired of fighting with this company. But they are happy to debit my bank account every month. I have been with MTN for +- 18 years already. But that does not play a role at all. All I ask for is to get what I am paying for. I never recall the debit order when they need to be paid. Why not provide the service they promise. Or at least answer the phone. This is TERRABLE!!!!!!!!!!!</p>
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
12 May 2017, 09:05Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised the system do not reflect any suspension.
Please contact our business solutions department from the device 1555 to assist you.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply12 May 2017, 09:05
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised the system do not reflect any suspension.
Please contact our business solutions department from the device 1555 to assist you.
Kind Regards,
Alice van der Merwe
Best regards,
WP
Wessel P's updateReviewer Update
16 May 2017, 10:35I would say it is a little late for that now. Maybe if the call centre answered calls and actually assisted customers. This would have been sorted far easier. Of course my line was not suspended. I pay my account. But I was not able to access the internet that morning. I had a family emergency that I was dealing with and could not speak to my family until much later. My family is in Namibia. SO thanks to MTN, I was not able to get updates on my brother in suggery until later on that day. This is just pathetic. I was not able to get the service. But I still need to pay my entire bill at month end. Terrible!!!
WP
Wessel P's update16 May 2017, 10:35
Reviewer Update
I would say it is a little late for that now. Maybe if the call centre answered calls and actually assisted customers. This would have been sorted far easier. Of course my line was not suspended. I pay my account. But I was not able to access the internet that morning. I had a family emergency that I was dealing with and could not speak to my family until much later. My family is in Namibia. SO thanks to MTN, I was not able to get updates on my brother in suggery until later on that day. This is just pathetic. I was not able to get the service. But I still need to pay my entire bill at month end. Terrible!!!