Internet issues

Item: MTN South Africa
Rating: 2
Author: vusumuzi D

A few weeks ago I did a sim swap from the normal simcard to a LTE simcard and I started experiencing internet issues like getting an error massages everytime I browse the net , I called MTN call centre several times but I couldn't get helped and they referred me to their technical team but no help there also because everytime they put me through it kept on going back to call centre. Why do I always have to report issues to hellopeter before they can attend to the problem. Please MTN get your house in order, employ competent people or train your staff properly

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

16 Sept 2015, 12:24

Hello votos,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

We have sent the request to the prepaid department to assist with feedback. We do pick up that the LTE SIM card is connected to the network.

Please can you specify the error message that you received when connecting to the network.

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's reply16 Sept 2015, 12:24

Official

Best regards,

Internet issues

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