IC
Ivan C
1 reviews | Active since Apr 2011
09 Oct 2015, 11:52
Internet is a MESS!
Internet specials are not worth it. Internet keeps cutting out every few minutes.<br> <br> Keep getting message saying that the data is finished, meanwhile there is still data left.<br> <br> Pages only load halfway, EATING data, all the time while retrying. 10mb was finished in 2 minutes with tiny pages open, with the constant retrying.<br> <br> It is not my browser. The cheap internet of MTN is really worthless.
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MTN South Africa's replyOfficial
11 Oct 2015, 18:37Hello icey100,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
MTN South Africa's reply11 Oct 2015, 18:37
Official
Hello icey100,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike