INTERNET DATA USAGE INFORMATION

I locked a call on 25 October 2015 because of internet data that was loaded during the night of 25 October 2015 and was finish again on the 25th. 2gig was used within 18 hours. A query reference number *** was given to us with the promise that we will have feedback through an email within 48 hours. As we did not receive any feedback an email was send to them on 1 November 2015 with the following request. (I would like to know when I can expect an answer on my query ref ***. When I locked the call last Sunday 25 October 2015 I was informed that the detail of my internet usage will be supp**** within 48 hours. I want to see what happened to my 1gig internet that was loaded on 25 October 2015 + the 1 gig night owl. Could you also supply me with the IP addresses for the computers that used all the gigs after I loaded the gigs on 25 October 2015.) We did not receive any feedback from MTN and we are well on our way to 2 weeks. It seems that MTN cannot give us detail. We look forward receiving the proof of the computer where the 2gigs was used with more detail of the time that it was used and the sites where the data was used.