Internet connection problem.

On the 5th of April 2021 I experienced problems with connecting to the internet, the problem continue to Wednesday and that is when I decided to contact MTN for assistance. A call was logged on Wednesday and I was asked to allow them 5 to 7 working days for them to resolve the problem. It's been 5 days and no update has been received, I then decide to contact them for follow-up, I was assisted by Mondli who informed me that my call was logged incorrectly and then directed my call to the technical team (Assisted by Vuyo) to assist me where I was informed that again about my call being logged incorrectly and further to that he informed that due to the call being logged incorrectly I was not going to be assisted. He then assisted with logging a new call which he said it was going to take 12 to 24 hours to be resolved. If I don't hear from them by then I should call again, I called again this morning and I was told that the call has been logged it has not been actioned. I asked for the call to be escalated because I need this matter to be resolved asap as I am using this sim card for work since I work from home. the matter has been ongoing for over a week now and has caused so much inconvenience. The reference number provided is SMC***.

Please contact me ***