1 reviews | Active since Aug 2015
internet charge
good day, firstly 13/04/2015 bill was shocking due to internet charge , i have logged for validation report which i received and disputed 28/04/2015. on the 08 may i check my bill and it was resolved without any communication from mtn. so what i did is i have set my internet limit to 945mb to avoid the problem again . then next bill 13/05 was perfectly fine like my other bills. then on 27/05 i got sms regarding about credit limit. so i ph the 28/05 808 and was told internet charge of r2000+/- i was truly shocked . call center said must log the query 14/06 which i did - i only got my validation report on the 28/07 which i disputed again - and mtn said their is no credit due - as report correct and validated. i know for fact i never ever use this kind of internet . - if i run out of a 1g then i buy 1g . im fully aware i got openline that's why i use it carefully and always monitor. When i got the validation report on the 27/05 between 13.00 till 14.55 internet which r3256 - i can not pay for something i didn't use . please help i don't know what to do anymore. i have spk to t/l at billing department stil they cant assist me.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your invoices were investigated by our billing team, the billing charges are valid as this is usage generated from your sim card.
Kindly note that the increase in charges is due to the price increase as of the 01 April 2015. You are now billed R0.99 incl vat per mb Out Of Bundle.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your invoices were investigated by our billing team, the billing charges are valid as this is usage generated from your sim card.
Kindly note that the increase in charges is due to the price increase as of the 01 April 2015. You are now billed R0.99 incl vat per mb Out Of Bundle.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,
