LM
Leonard M

1 reviews | Active since Mar 2016

15 Apr 2016, 06:19

International Roaming Query (Bad Service)

The previous week I've requested international call and data roaming from MTN-SA. I'm now in South Korea and I can't make calls, I'm stuck in a foreign country without a phone. I need to make calls, this is very urgent. Mtn-SA assured me that my sim card/cell number is activated for international roaming when I phoned-in before I left for overseas on the 7th April 2016. Their consultant allegedly told me everything was in order. This is such an absurd poor service. This make sick. I have send them Mtn-SA a couple of e-mails. This is their lame excuse:<br> <br> \Thank you for emailing Customer Care.<br> <br> We apologize for the delayed response.<br> <br> Kindly be advised that you need to be in the country for us to activate your International Roaming.<br> <br> We trust that you find the above in order.\"<br> <br> I don't need an excuse, I need a working international roaming service.<br> <br> <br> "

0
Replies (1)
MTN South Africa
MTN South Africa's reply19 Apr 2016, 15:39
Official
Hello farrahday,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that as per the network system roaming is active and it was activated on the 2013/04/06
Please perform the following settings on your device to enable roaming to function
Go To settings, Cellular and switch off LTE

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Nompumelelo
REQ:***