1 reviews | Active since Jun 2015
International Roaming not working AGAIN!!!!
Every 3 months I do not have roaming services. During December 2015 my international roaming was working. I travel weekly to various African countries. However after my vacation and my first day back at work in January my roaming was not working. I have called the call centre many times to sort out this problem but each consultant has a different story to tell me and nobody can sort out this problem. This is ridiculous as I a business woman and need my phone active at all times. If i am in an accident I cant even call anybody. This is a very serious problem that requires MTN's urgent attention. My roaming does not work every 3 months. It is really bad and I am a very unhappy customer. This is not fair to customers and it is a surely some form of breach of contract on the side of MTN. It seems like MTN can unilaterally change their terms and conditions and customers are always wrong and must just abide by their unfair unilateral actions.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that we have activated international dialing on the main network. We do pick up that you have set up the usage limit on the account, please see feedback from our technicians regarding the usage limit and roaming: Since usage limit is placed on the account this will restrict client from using beyond limit and thus will fail to connect.
Your usage limit at the moment on the account R0.00. This means after you have used up the 200 minutes and data the system will not allow you to make calls or connect to the internet the account is then on Top Up . You need to load data and airtime. If you choose not to have a usage limit on the account the account will be on open package, however the usage need to be monitored.
If you require for the usage limit to be removed you can contact the 808 call center to assist you. Or you can change the usage limit from your side.
Dial *141*5# call, option 1 ok, option 1 again ok, option 1 again ok then set your limit ok, 1 to confirm then ok Sms will be sent to you to notify you that the usage limit has been set.
Alice
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that we have activated international dialing on the main network. We do pick up that you have set up the usage limit on the account, please see feedback from our technicians regarding the usage limit and roaming: Since usage limit is placed on the account this will restrict client from using beyond limit and thus will fail to connect.
Your usage limit at the moment on the account R0.00. This means after you have used up the 200 minutes and data the system will not allow you to make calls or connect to the internet the account is then on Top Up . You need to load data and airtime. If you choose not to have a usage limit on the account the account will be on open package, however the usage need to be monitored.
If you require for the usage limit to be removed you can contact the 808 call center to assist you. Or you can change the usage limit from your side.
Dial *141*5# call, option 1 ok, option 1 again ok, option 1 again ok then set your limit ok, 1 to confirm then ok Sms will be sent to you to notify you that the usage limit has been set.
Alice