WV
Wynand V

1 reviews | Active since Jun 2015

19 Jun 2015, 13:11

International Roaming Not Activated

I needed my international roaming restored to what it was before I upgraded my contracts (x4) in May 15. The absolute lack of concern and unwillingness to assist is unimaginable. I am stationed in Angola and effectively stranded since the 8th of June as my clients/prospective clients cannot get hold of me. Not to mention that I am unable to receive any passwords for online banking etc. Despite various emails emails and attempts by my wife in SA to have this escalated, I simply get told that \It is out of their hands..."None of my emails are answered anymore despite the fact that I can see that they have been opened! This is completely unacceptable. There is no way that MTN can be contacted whist abroad! <br> <br> What can I do? Who can help?"""

0
Replies (1)
MTN South Africa
MTN South Africa's reply19 Jun 2015, 13:27
Official
Hello verstew,

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

Please be advised that your query has been transferred to the relevant functional unit for resolution.

Warm regards,
Makhanani
MTN Service Provider
REQ:***