RC
Richard C
1 reviews | Active since Jun 2011
08 Jul 2015, 08:43
International Roaming and Calling Service
Seriously! What is with loading services on my cell contract without me asking for it?? I don't care about International Roaming or Calling service and if I want it I will damn well phone and ask for it. I don't need you MTN loading stuff on my contract that I didn't ask for.<br> <br> I also don't appreciate the fact that I have phoned twice now to cancel it an yet I and still getting the ****** sms' to say that it has been loaded. Like you are doing me a favour. You ****** well aren't.<br> <br> So now this is the 3rd time I am now going to phone 808 about this and now I am going to swear at the person on the other side of the line.
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Replies (1)
MTN South Africa's replyOfficial
14 Jul 2015, 09:51Hello richardmc,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that only International dialing is active on you line, this is a standard service which allows you to make international calls. You can only be charged for this service when you make use of it (making international calls).
Please note that both your contracts will end in September 2015. Should you wish to terminate them now, you will be liable for early termination fees which are made up as follows:
- All outstanding balances/ current usage
- Remaining value of handset
- One month subscription
Should you wish to proceed with the cancellation kindly visit any one of our stores or call our contact centre for further assistance.
Thank you for your continued support and please accept out apologies for any inconveniences caused.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that only International dialing is active on you line, this is a standard service which allows you to make international calls. You can only be charged for this service when you make use of it (making international calls).
Please note that both your contracts will end in September 2015. Should you wish to terminate them now, you will be liable for early termination fees which are made up as follows:
- All outstanding balances/ current usage
- Remaining value of handset
- One month subscription
Should you wish to proceed with the cancellation kindly visit any one of our stores or call our contact centre for further assistance.
Thank you for your continued support and please accept out apologies for any inconveniences caused.
Kind regards
Letumile
REQ:***
MTN South Africa's reply14 Jul 2015, 09:51
Official
Hello richardmc,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that only International dialing is active on you line, this is a standard service which allows you to make international calls. You can only be charged for this service when you make use of it (making international calls).
Please note that both your contracts will end in September 2015. Should you wish to terminate them now, you will be liable for early termination fees which are made up as follows:
- All outstanding balances/ current usage
- Remaining value of handset
- One month subscription
Should you wish to proceed with the cancellation kindly visit any one of our stores or call our contact centre for further assistance.
Thank you for your continued support and please accept out apologies for any inconveniences caused.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that only International dialing is active on you line, this is a standard service which allows you to make international calls. You can only be charged for this service when you make use of it (making international calls).
Please note that both your contracts will end in September 2015. Should you wish to terminate them now, you will be liable for early termination fees which are made up as follows:
- All outstanding balances/ current usage
- Remaining value of handset
- One month subscription
Should you wish to proceed with the cancellation kindly visit any one of our stores or call our contact centre for further assistance.
Thank you for your continued support and please accept out apologies for any inconveniences caused.
Kind regards
Letumile
REQ:***