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Angela P

1 reviews | Active since Sept 2013

28 Nov 2017, 14:08

International Roaming

After several unsuccessful attempts of contacting both your call center as well as MTN stores, can someone please advise how I can activate international roaming from the UK on my prepaid number???

It was activated up till this morning when I accidentally disabled it.

Please don’t tell me to call 808 or dial *111#. I have no network service and this cannot soap those numbers from this side.

Please assist? I can be contacted via email

0
Replies (2)
MTN South Africa
MTN South Africa's reply28 Nov 2017, 21:07
Official

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.

Kindly be advised that we have activated international roaming service on your number ***.Please try switching it off and on see if its picking up Network.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

AP
Angela P's update29 Nov 2017, 13:12
Reviewer Update
Hi Mike I just wanted to thank you for your efficient service yesterday. If I could send you a chocolate I would. My world felt as if it hadn’t been turned upside down yesterday when my phone had been disconnected from international roaming. And the only number that I managed to successfully get through to (after a google search for MTN contact details) was a MTN branch at Baywest mall in Port Elizabeth. I spoke to a lady named Samantha who kept telling me to dial *111# or call 808. I tried to explain to her that because I have no network I am unble to make use of those services and I asked her nicely to assist me further. To which she responded that she simply is unable to. Thank you again for your assistance Mike.