JB
Jo-Dee Bomester
1 reviews | Active since Jan 2013
02 Nov 2017, 12:55
International Roaming
I am currently in the UK and will be here until the beginning of December and cannot use my phone. I have mailed Mtn regarding this issue. One of their staff, Prudence responded to my mail asking account verification questions, which i have answered. Since then no response or feedback. I have mailed them twice after that asking for feedback but still no response. I can see that the mails have been delivered and even read, but no one is getting back to me. This is so frustrating as I am in a foreign country and cannot use my phone. I have not had a cell phone contract for quite a few years and finally this year decided to go with Mtn and this is the service that I get.
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Replies (2)
MTN South Africa's replyOfficial
02 Nov 2017, 14:53Dear Jo-Dee,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly forward me the correspondence you have between your and Prudance to *** so I can assist with activating your roaming services for you.
In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management
Best regards,
MTN South Africa's reply02 Nov 2017, 14:53
Official
Dear Jo-Dee,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly forward me the correspondence you have between your and Prudance to *** so I can assist with activating your roaming services for you.
In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management
Best regards,
JB
Jo-Dee Bomester's updateReviewer Update
02 Nov 2017, 15:47THANK YOU VERY MUCH WILLEM. I really appreciate your service and quick response. I am now connected. Once again, thank you very much. Review of rating 5/5
JB
Jo-Dee Bomester's update02 Nov 2017, 15:47
Reviewer Update
THANK YOU VERY MUCH WILLEM. I really appreciate your service and quick response. I am now connected. Once again, thank you very much. Review of rating 5/5