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Derrick B
1 reviews | Active since Mar 2009
25 Sept 2015, 09:45
International Calls not Allowed
I have been trying to make an urgent call to Australia but the message I get is \Insufficient airtime". How can this be considering I have a contract with MTN? I called Kaya on the call centre (Ref ***)"
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Replies (1)
MTN South Africa's replyOfficial
25 Sept 2015, 19:21Hello derrick,
Thank you for post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that your line is on an open contract and you have set your bill usage limit to R0.00 that is why the calls are not going out, the minutes that you get as part of your contract do not allow international calls. For security reasons please contact customer care to increase the limit.
Kind Regards
Siphumezo
Ref#: ***
Thank you for post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that your line is on an open contract and you have set your bill usage limit to R0.00 that is why the calls are not going out, the minutes that you get as part of your contract do not allow international calls. For security reasons please contact customer care to increase the limit.
Kind Regards
Siphumezo
Ref#: ***
MTN South Africa's reply25 Sept 2015, 19:21
Official
Hello derrick,
Thank you for post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that your line is on an open contract and you have set your bill usage limit to R0.00 that is why the calls are not going out, the minutes that you get as part of your contract do not allow international calls. For security reasons please contact customer care to increase the limit.
Kind Regards
Siphumezo
Ref#: ***
Thank you for post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that your line is on an open contract and you have set your bill usage limit to R0.00 that is why the calls are not going out, the minutes that you get as part of your contract do not allow international calls. For security reasons please contact customer care to increase the limit.
Kind Regards
Siphumezo
Ref#: ***