1 reviews | Active since Jan 2014
Mtn apparently mtn has a calling bundle , which they send me messages every day to subscribe.
I spent R4.99 to subscribe and spend R30 to get the cheaper calls, when calling overseas.
On the First day , I had R15 in my phone and I talked for 10 minutes. I thought this is a great product to buy from them . Then I topped up with R20 , to my dismay, I only speak for 3 mins and they told me I had no money left .
What makes it so irritating with them is that , each one of the call center staff , has a different explanations. No one seams to know or have a clue , as to what they are saying, but for the sake of it they say things , which makes no sense . Today I topped up with R50 . They only gave me 10 mins , and I was told my money was used up.
How low and skimmy can a big company like this go to ***** from people . Are you really serious this is how you make money by *****ing from the innocent people who think what you advertise to them is true . You lie to people so you can trap them this way? I need answers, because even talking to people you call managers , have no clue of your business.
Dear Darless,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Kindly note we have loaded R50.00 airtime on your number as goodwill gesture for the poor service rendered.
You can view more information here https://www.mtn.co.za/Pages/FAQ-Service.aspx?ID=Airtime%20and%20bundles
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Darless,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Kindly note we have loaded R50.00 airtime on your number as goodwill gesture for the poor service rendered.
You can view more information here https://www.mtn.co.za/Pages/FAQ-Service.aspx?ID=Airtime%20and%20bundles
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
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