Hellopeter
Share Your Experience
IndustriesI'm a Business
  1. Home
  2. Industries
  3. Internet & Telecoms
  4. MTN South Africa
  5. Review
LG
Lones G

1 reviews | Active since Jan 2014

22 Oct 2017, 19:40

International calling bundle

Mtn apparently mtn has a calling bundle , which they send me messages every day to subscribe.

I spent R4.99 to subscribe and spend R30 to get the cheaper calls, when calling overseas.

On the First day , I had R15 in my phone and I talked for 10 minutes. I thought this is a great product to buy from them . Then I topped up with R20 , to my dismay, I only speak for 3 mins and they told me I had no money left .

What makes it so irritating with them is that , each one of the call center staff , has a different explanations. No one seams to know or have a clue , as to what they are saying, but for the sake of it they say things , which makes no sense . Today I topped up with R50 . They only gave me 10 mins , and I was told my money was used up.

How low and skimmy can a big company like this go to ***** from people . Are you really serious this is how you make money by *****ing from the innocent people who think what you advertise to them is true . You lie to people so you can trap them this way? I need answers, because even talking to people you call managers , have no clue of your business.

Helpful (0)
Replies (1)
0
Replies (1)
MTN South Africa
MTN South Africa's replyOfficial
24 Oct 2017, 11:00

Dear Darless,

Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.

We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.

Kindly note we have loaded R50.00 airtime on your number as goodwill gesture for the poor service rendered.

You can view more information here https://www.mtn.co.za/Pages/FAQ-Service.aspx?ID=Airtime%20and%20bundles

Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.

Thank you,

Warm regards,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,

MTN South Africa
MTN South Africa's reply24 Oct 2017, 11:00
Official

Dear Darless,

Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.

We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.

Kindly note we have loaded R50.00 airtime on your number as goodwill gesture for the poor service rendered.

You can view more information here https://www.mtn.co.za/Pages/FAQ-Service.aspx?ID=Airtime%20and%20bundles

Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.

Thank you,

Warm regards,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,

See how this business has been performing on Hellopeter
MTN South Africa
MTN South Africa
1.1

5,177 reviews in the last 12 months

TrustIndex1.6

96,571 total reviews on Hellopeter

Start replying to reviews

Upgrade to a verified profile to respond to customer reviews and build trust.

Upgrade your profile
View full profileSee other Internet & Telecoms companiesWrite a review
Help & Resources
Tips for writing helpful reviewsAvoid having your review removedHow we combat fake reviews

About

  • About Us
  • How Hellopeter Works
  • Press

Community

  • Help Centre for Reviewers
  • Sign In
  • Blog

Businesses

  • Hellopeter Business
  • Plans & Pricing
  • Business Sign In
  • Help Centre for Businesses

Follow Us

About

  • About Us
  • How Hellopeter Works
  • Press

Community

  • Help Centre
  • Sign In
  • Blog

Businesses

  • Hellopeter Business
  • Plans & Pricing
  • Business Sign In
  • Help Centre

Follow Us

© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.

Terms & Conditions|Privacy Policy