Internal *****ulent activity at MTN SA

I have been using my number for 9 years with MTN. On 01 October 2024 I received 70gb data from them, Then after two hours my number was supended.

I have no contract with MTN, never had a contract, when i phoned customer care they advised they gave my number to someone else. Referrfed me to ***** department which also did not do much and just confirmed My number was given to someone else because of dormancy. Mind you I have been using the number, bought airtime on this number, send sms, received and made calls ( for 9 years, no break inbetween) but according to them the number was probably not used. Probably meaning no facts/info collected or investigations done before they give me this stupid response that resolves nothing. I have proof because i bought airtime using my bank app which i have provided to them. This means that someone from contract department or sales just choose my number to do this *****ulent/strange act.

Call Centre department are also lost, One consultant will advise the number shows it is on prepaid and they will reactivate it, but when i follow up another one confirms it is on contract. What a mess MTN. ***** department keeps referring me to customer-care which does not know how to solve this easy request. I want my number back That is it. The number was apparently given to another guy who also did not pay for this contract( hence the number is suspended) this year on 30 September 2024 while i was using the number during that period.

I also visited their Wonderpark branch, They con firm it is prepaid but still cannot resolve this. Your service is terrible MTN. Can you imagine the frustration of being without contact for days, trying to do your people s job by investigating this myself.