AL
Andre L
1 reviews | Active since Mar 2016
02 Mar 2016, 15:55
Internal MTN *****
********** addition SIMS opened using false documents<br> I was a victim of impersonation<br> ********** lines deactivated<br> Journal made to credit my account with a refund. Received partial refund. <br> However further money is to be credited to my account which I have been trying to get from MTN. No joy. Amount is R 1600.02 which has been outstanding since November 2015.<br> I do not understand why I should battle to get money that is owed to me when it is MTN's fault. <br> <br>
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MTN South Africa's replyOfficial
03 Mar 2016, 12:34Hello alotz55,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that a credit for the R1,600.02 has been sent through for approval and credit should reflect on your MTN account within 72 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that a credit for the R1,600.02 has been sent through for approval and credit should reflect on your MTN account within 72 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply03 Mar 2016, 12:34
Official
Hello alotz55,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that a credit for the R1,600.02 has been sent through for approval and credit should reflect on your MTN account within 72 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that a credit for the R1,600.02 has been sent through for approval and credit should reflect on your MTN account within 72 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,