1 reviews | Active since Mar 2016
Internal ***** - Incorrect Amount Credited
I logged a report with Hello Peter on the 2nd March 2016 @ 15h55 regarding an internal MTN ***** on my account . I requested that an amount of R1600.02 (13/11/15 E*** R 1000.01 & E*** - R600.02) which according to the MTN statements is owed to me since November 2015 be refunded. Itumeleng from MTN REQ:*** rep**** that the credit would be done. The credit has been done but for an amount of R 1006.02 (R594.00 Still owed). I need MTN to rectify this with an additional credit or contact me directly do discuss this ongoing issue which is not being resolved. MTN please fix this as I can not understand why this issue can not be resolved as it was MTN's Fault.<br> <br> Regards.<br> Andre Lotz<br>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
An amount of R1600.02 was credited to your account on 2016-03-04 5, reference number: ***. I have emailed you the Open Items Report reflecting the amount.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
An amount of R1600.02 was credited to your account on 2016-03-04 5, reference number: ***. I have emailed you the Open Items Report reflecting the amount.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,