LM
Lerato M
1 reviews | Active since Aug 2015
18 Dec 2015, 10:57
Internal ***** by MTN and refusal to investigate
Since November 2014 (approx) I have been billed for \prepaid transfers"from my contract number to a number that previously belonged to me (now on prepaid):<br> <br> I have never authorized prepaid transfers from my contract sim.<br> Additionally when asking MTN to check whether airtime<br> Was received on my prepaid number supposedly receiving airtime- they would say- no"
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MTN South Africa's replyOfficial
22 Dec 2015, 11:20Hello MsMatsio,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the invoices have been validated and the charges are correct, no credit is due. The system shows that the ME2U transfers did go through and the airtime was used by the number that you transferred to.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the invoices have been validated and the charges are correct, no credit is due. The system shows that the ME2U transfers did go through and the airtime was used by the number that you transferred to.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply22 Dec 2015, 11:20
Official
Hello MsMatsio,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the invoices have been validated and the charges are correct, no credit is due. The system shows that the ME2U transfers did go through and the airtime was used by the number that you transferred to.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the invoices have been validated and the charges are correct, no credit is due. The system shows that the ME2U transfers did go through and the airtime was used by the number that you transferred to.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***