BM
Bolae M
1 reviews | Active since Jul 2018
31 Jul 2018, 17:44
internal *****
I logged a query with mtn on the 25th of May 2018 of *****. i did a follow up, i was given new ref: 1- ********** 0930 and advised to call in seven days ... which i did and i was given yet another ref: 1- ********** 5376 and many more including ********** 71 , ********** but my name is not removed on their legal status. i was advised to call head office ********** 466 where i was transferred to Mohammed who assured me the matter will be dealt with and gave a reference...... i waited yet another seven days when i phone i was advised to call ********** 000. where i spoke to Kgomotso Mshe who was rude and in a hurry to assist mtn customers... Smangele Sibiya created a case for me after taking over from Kgomotso... :-( all i am asking from mtn is my name to be removed and a letter stating i do not have contract with the Bull**** network.
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Replies (3)
MTN South Africa's replyOfficial
31 Jul 2018, 22:07Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the ***** department has finalized the investigation for account A***.
We have escalated the complaint to the ***** department to place the journal credit for the balance owing on the account. Once the journal reflect the request will be sent to the legal department to remove your name from the ITC list and to clear the credit profile.
You can email the ***** department to speed this request up for you and to assist you with the letter that the account is cleared. The email address for the ***** department is ***, please use reference number REQ***
REQ***
********** Account Opened
Account has been deactivated and labelled accordingly
Client has been a victim of impersonation - Identification Theft
A journal request will be logged to the account once the un-billed
Kind Regards.
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply31 Jul 2018, 22:07
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the ***** department has finalized the investigation for account A***.
We have escalated the complaint to the ***** department to place the journal credit for the balance owing on the account. Once the journal reflect the request will be sent to the legal department to remove your name from the ITC list and to clear the credit profile.
You can email the ***** department to speed this request up for you and to assist you with the letter that the account is cleared. The email address for the ***** department is ***, please use reference number REQ***
REQ***
********** Account Opened
Account has been deactivated and labelled accordingly
Client has been a victim of impersonation - Identification Theft
A journal request will be logged to the account once the un-billed
Kind Regards.
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
02 Aug 2018, 10:07Thank you for your patience for the complaint to be resolved.
Please note that the ***** department has placed the journal for R -6,020.94 against the account. The balance is now cleared up.
The request is now sent to the legal department to assist with the clearance of the ITC .
Letter emailed to you today.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply02 Aug 2018, 10:07
Official
Thank you for your patience for the complaint to be resolved.
Please note that the ***** department has placed the journal for R -6,020.94 against the account. The balance is now cleared up.
The request is now sent to the legal department to assist with the clearance of the ITC .
Letter emailed to you today.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
BM
Bolae M's updateReviewer Update
03 Aug 2018, 09:49thank you my email address is ***
I highly appreciate .
BM
Bolae M's update03 Aug 2018, 09:49
Reviewer Update
thank you my email address is ***
I highly appreciate .