1 reviews | Active since Oct 2016
Intermittent Internet Connection
<p>Hi</p> <p>I'ts a struggle to connect to internet when using MTN as a service provider. Its always down than up, this is not on. It's been happening for months. I called several times and I was advised to switch the phone off and on again, It never worked. it's even difficult to get through, due to high call volume meaning I'm not the only one who's experiencing the same problem. Just like now, I can't connect to internet. It doesn't matter the area you are, THERE IS NO CONNECTION.</p> <p>I used to be on denial but now I fully agree that VODACOM is the best networkv to use, They lead the way.</p>
Good afternoon Ntombehlanga
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when traveling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***
Best regards,
Good afternoon Ntombehlanga
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when traveling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***
Best regards,
Subscriber name: Ntombehlanga Puwani
Mobile number/s experiencing the problem: ***/ ***
Subscriber's alternate contact number:***
Physical Street Address: 18 Nkosiyabo Mza Street
Suburb: City: Tambo Village
Is it a voice or data problem? : Both, on both phones.
Provide a brief description of the problem experienced: I can't connect to internet, there is no network, I even strugglle sometimes to make a call. it's been happening for months.
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model): Galaxy S3
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)? 3G / H+
When was the problem experienced? (Time of day / weather conditions, etc.): I dont think it has to do with the whether, because whether is sunny days, windy or it's raining there's no defference. I notice that the connection after 12 pm is stable, who would wake up that time just to access internet. But in some ares they dont experience this, I wish you can value your customers irrespective which area they live beacuse at the end of the day we are all customers.
Where is the problem experienced? (At home /when traveling (provide specifics of roads / intersections, etc.) : It happens at home, right now i'm at work still i can't connect
I just do this bcause you rep**** to my review, As this big Company you can't pick up that you have problem in SOME areas would you pickup the real problem, I doubt. But I can't wait to bring a solution to this nightmare. THIS IS REALLY FRUSTRAING, I stop to buy 1G of data bundle because i know , it's going to be a waste of money
Subscriber name: Ntombehlanga Puwani
Mobile number/s experiencing the problem: ***/ ***
Subscriber's alternate contact number:***
Physical Street Address: 18 Nkosiyabo Mza Street
Suburb: City: Tambo Village
Is it a voice or data problem? : Both, on both phones.
Provide a brief description of the problem experienced: I can't connect to internet, there is no network, I even strugglle sometimes to make a call. it's been happening for months.
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model): Galaxy S3
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)? 3G / H+
When was the problem experienced? (Time of day / weather conditions, etc.): I dont think it has to do with the whether, because whether is sunny days, windy or it's raining there's no defference. I notice that the connection after 12 pm is stable, who would wake up that time just to access internet. But in some ares they dont experience this, I wish you can value your customers irrespective which area they live beacuse at the end of the day we are all customers.
Where is the problem experienced? (At home /when traveling (provide specifics of roads / intersections, etc.) : It happens at home, right now i'm at work still i can't connect
I just do this bcause you rep**** to my review, As this big Company you can't pick up that you have problem in SOME areas would you pickup the real problem, I doubt. But I can't wait to bring a solution to this nightmare. THIS IS REALLY FRUSTRAING, I stop to buy 1G of data bundle because i know , it's going to be a waste of money
Good day
I haven't hear anything from MTN since the 10 Nov 2016, I have answered all the questions they asked me, I'm still experiencing the same problem. is it beyond your control?
Good day
I haven't hear anything from MTN since the 10 Nov 2016, I have answered all the questions they asked me, I'm still experiencing the same problem. is it beyond your control?